Course Introduction

Lesson #1: Empathy vs. Sympathy

[WATCH] Brené Brown on Empathy

Lesson #2: Active Listening

Lesson #3: Reflection

[READ] Lesson #3 Examples

Lesson #4: Open Ended Questions

[READ] Lesson #4 Examples

[EXERCISE] Open-Ended Questions

Lesson #5: Validate, Normalize, Affirm

[READ] Lesson #5 Examples

Lesson #6: Find The Strengths

[READ] Lesson #6 Examples

Lesson #7: Summarize, Paraphrase and Check-In

[READ] Lesson #7 Examples

Lesson #8: Avoid Advice-Giving & Opinions

Suicidality

Self-Harm

Self-Care

What To Do In Certain Situations

Referral Resources

Quiz Introduction

Verified Listener Quiz